common problem

order online


(i) How can I check the status of my current order?

After successfully completing the transaction, you will receive an "Order Confirmation" email containing the confirmed order information. If you do not receive the email within 24 hours, please email to info@ contact us at wawastore.com . You can also go to our website, log in as a member, go to "My Account" and click "Order Inquiry" to find the order number to check the status of the order.


(ii) How to modify or cancel an order?

Once an order is confirmed, it cannot be modified or canceled. If you submitted incorrect information when ordering, please email to info@ contact us at wawastore.com. If the order was not packed or shipped, we can correct the information for you. Therefore, please be sure to verify before submitting your order and making payment to ensure that all goods and personal information are correct.


Payment

(i)What payment methods do you accept?

We accept PayMe, FPS, Visa, Mastercard, Apple Pay, and Google Pay . If paying by credit card, the orderer must be the credit card holder. All products in the online store are priced in Hong Kong dollars and will be settled in Hong Kong dollars at the time of purchase.


(ii) Is it safe to use credit card for online shopping?

VISA verification service and Master Card Secure Code are credit card purchase protection services that allow you to use relevant passwords or verification codes when using the above credit cards for online shopping. We will not record the customer's credit card information. Customers must use their own valid credit card to make purchases. WaWa Store reserves the right to terminate orders.

(iii) Does the WaWa Store online store accept delivery first and payment later?

All payment methods are payment first and then shipment. There is no cash on delivery method.


Member account

(i)How to become WaWa Store member?

At If you purchase any product in the WaWa Store online store, you can apply to become a member. Just fill in the relevant personal information and the system will automatically create a membership for you, so you can accumulate points and enjoy exclusive membership benefits and discounts.

(ii) How to enjoy member discounts when shopping online?

exist WaWa Store Member discounts are available for shopping in the online store. Before checking out, you need to register and log in to your online account using your mobile phone number and email. Please note that membership discounts are not applicable to product discount packages and limited products. For details, please refer to the membership plan or contact us for more information.


(iii) Can I earn membership points online?

The amount of consumption for online ordering is applicable to WaWa Store Membership program benefits, including membership points reward program and the amount required for membership upgrades.


(iv) Can I change my membership information online or via mobile app?

You can change your account login email and mailing address online or via the mobile app.


(v) Can I share my membership account with others?

In order to protect the rights and interests of members, WaWa Store Membership and online ordering accounts are only for the registered person, and each member can only have one WaWa Store Memberships and online accounts.


(vi) Is my member information safe?

Please rest assured that your privacy will be protected. For details, please refer to the privacy policy and website terms and conditions.